Return & Exchange Policy

We understand that custom orders are unique and personal, and your satisfaction is our highest priority. Therefore, if you’re not completely happy with your custom or personalized item, please contact us as soon as possible within 7 days of delivery.

Here’s how we can help:

• If There’s a Mistake or Defect: Should your item arrive with any errors—whether in the personalization, design, or craftsmanship—please reach out immediately. We will arrange for a replacement, correction, or full refund (including shipping costs) at no extra charge.
• If You’re Not Fully Satisfied: We want you to love your purchase. If, for any reason, the item does not meet your expectations, contact us as soon as possible. While custom items are made to order, we are happy to accept returns or exchanges if the item is still unused and in its original condition. In such cases, we may offer:
  • A replacement item crafted to your specifications, or
  • A store credit or refund (note that return shipping fees may apply)
• Communication Is Key: Every case is handled individually. Please send us a detailed message with your order number and a description (or photos) of the issue. We are committed to working closely with you to find a solution that makes you happy

Thank you for trusting us with your unique creation. We value every opportunity to improve and ensure that each piece of art not only meets but exceeds your expectations.